Quality Assurance

Customer Satisfaction

At O’Connor Roofing Services, we pride our self on delivering a quality service time after time.

In order to continue to build our customer base, it is important that we carry out a number of quality checks during a project and on completion.

Once a project has commenced, the Managers will visit the site regularly and carry out Supervision of the employees at work. This helps to identify any further needs of the employees, but also ensures that each project is being delivered in accordance to the Risk Assessment and Method Statement, so any problems can be quickly identified and rectified, discussions take place during the Daily Briefing between Managers. These Supervisions and Daily briefings are recorded, and so the progress of each project is fully documented.

Verbal updates are given to Project Managers throughout the contract.

On completion of a Project, an End of Project review is carried out. This process involves a thorough inspection of work by the Manager and the Client, and responds to a set number of indicators, with the opportunity for the comments and the productions of a Snagging List – with timescale for completion, and final sign off by Manager.

Feedback from each Client is also a valuable method of gathering information. A feedback sheet is given to each client on completion of works. This information is discussed during Monthly Management Meetings in order to identify any areas for improvement.

When the contact consists of regular, small repairs, then a Client Feedback Sheet will be completed annually.